Returns & Exchanges

At Diamond Painting Pro, we want you to be completely satisfied with your creative projects, which is why we offer a 30-day return window for all unused kits and accessories. If your order arrives damaged or with missing drills, our dedicated support team is here to ensure you receive a perfect replacement immediately.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@diamondpaintingpro.com with your order number and a brief explanation of why you would like to return the item.

• 2.
  Package Your Kit

  Ensure the canvas remains unpoured and all diamond drills are in their original, sealed packaging to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned kit, your refund will be processed back to your original payment method within 5-7 business days.